SAPC Home / Providers / Sage Home / Sage Provider Communications

Fiscal Year 22-23
- Subject
  
  Description
  Date
- March 10, 2023 - Sage Provider Communication
  Topics: SAPC Website Document Updates, Claim Denial Resolution Crosswalk Updates, Updated 837P and 837I Companion Guide, New Parenting (PG) Authorization Grouping Effective FY 22-23, Final Notification of Closing FY 20-21
  
  03/10/23
- February 24, 2023 - Sage Provider Communication
  Topics: New Certified Peer Support Specialist User Roles in Sage, Financial Eligibility for Intercounty Transfers, ProviderConnect Pending Bills, Closing FY 20-21: Billing Deadline
  
  02/24/23
- February 10, 2023 - Sage Provider Communication
  Topics: KPI Training Announcement, Clarification of Recording Gender in Financial Eligibility, SAPC Contact Information for Financial Matters, Closing FY 20-21: Billing Deadline, KPI Dashboard Helpdesk Tickets
  
  02/10/23
- January 27, 2023 - Sage Provider Communication
  Topics: Claims Denied for "Claim Submitter ID Already Successfully Processed, Financial Eligibility for Patients with Prior Out of County Eligibility, Updated FY 20-21 Rates and Standards Matrix Posted, Accessing KPI Trainings and Resources, Final Reminder: Sage Help Desk Survey, Approved Authorization Status Update, Closing FY 20-21: Billing Deadline
  
  01/27/23
- January 13, 2023 - Sage Provider Communication
  Topics: Sage Provider Communication Distribution List, New Authorization Groups for Medication Services for Parenting Youth, DHCS NDC Corrections for Generic and Brand Names Medications, Sage Help Desk Survey, Closing FY 20-21: Billing Deadline Extended
  
  01/13/23
- December 29, 2022 - Sage Provider Communication
  Topics: Updated Definition of a “Business Day”, Problem List Grace Period Ended on 12/15/2022, KPI Data Truncated, H0049-n Configuration Changes, Sage Help Desk Survey, Closing FY 19-20: Billing Deadline, Closing FY 20-21: Billing Deadline Extended
  
  12/29/22
- December 16, 2022 - Sage Provider Communication
  Topics: Referral Connections Form Updates, Recovery Support (RSS) Updates, Closing FY 19-20: Billing Deadline, and Closing FY 20-21: Billing Deadline Extended
  
  12/16/22
- December 7, 2022 - Sage Provider Communication
  Topics: Closing FY 19-20: Billing Deadline, Closing FY 20-21: Billing Deadline, Recovery Support (RSS) Updates in Sage, CalAIM Payment Reform Meeting 12/13: Preparing for Payment Reform in July 2023, Update on Group Services Unit Configuration Fix
  
  12/07/22
- November 28, 2022 - Sage Provider Communication
  Topics: Update on Group Service Unit Configuration Fix
  
  11/28/22
- November 21, 2022 - Sage Provider Communication
  Topics: Closing FY 19-20: Billing Deadline, New KPI Sheets Available, New Form: Collateral Contact, Courtesy Dosing Form Submissions, Help Desk Reminders
  
  11/21/22
- November 4, 2022 - Sage Provider Communication
  Topics: Extended Monthly Billing Deadline Due to Provider Activity Report Error, Pregnancy Indicator Update, KPI Updated to Show Telehealth and Telephone Codes, Recovery Services Actual Level of Care Option on ASAM, “Services in this Claim Span the EOB Fiscal Year” Denials, Closing FY 18-19 Billing, Validating New Admissions with Existing Patients in Sage
  
  11/04/22
- November 1, 2022 - Sage Provider Communication
  Topics: Sage Update on Billing Medicare Advantage Plan OHC
  
  11/01/22
- October 21, 2022 - Sage Provider Communication
  Topics: Closing FY 18-19 Billing, Case Sensitive Modifier Codes, Recovery Monitoring and Recovery Prevention State Denials, Validating New Admissions with Existing Patients in Sage, KPI Data Discrepancy, Update on Group Counseling and Patient Education State Denial Resolution, Claims Denied for “Pending Merge: This Service Occurs During a Claims Processing Blackout”, Addition of Email and Communication Preference to Demographics Form
  
  10/21/22
- October 7, 2022 - Sage Provider Communication
  Topics: Deadline for Temporary Grace Period for Late Submission of Service Authorizations is October 15th, Merge Updates and Instructions,Changes to Medication Services FY 22-23, Documentation for Care Coordination is Disallowed for Fiscal Years Prior to 22-23, Care Coordination Miscellaneous Note Documentation, Hold Resubmission of State Denied Claims for ASAM 1-WM, Reminder: Providers Can Continue to Bill for FY 18-19 Through FY 21-22, ASAM CONTINUUM Software Update 3.16 Pre-Release Notification, ASAM Continuum Office Hours-11/9/2022
  
  10/07/22
- September 23, 2022 - Sage Provider Communication
  Topics: Recovery Monitoring & Recovery Prevention State Denials, InterCounty Transfers and DPSS Contact Information, Community Based Organization Designation for BenefitsCal, Submitting Authorizations for Pending Merge Cases, Merge Case Next Steps, Documentation for Care Coordination is Disallowed for Fiscal Years Prior to 22-23, KPI FY 22-23 Data Issues
  
  09/23/22
- September 9, 2022 - Sage Provider Communication
  Topics: State Denial CO 26 N650 MAT Drug Update, Room and Board Local Denial Resolution, State Denial CO 96 N362 Telehealth Group Service Update, Billing on Pending or Denied Authorizations, Parenting-PPW (PG) Authorization Group
  
  09/09/22
- August 30, 2022 - Sage Provider Communication
  Topics: FY22-23 Claim Blackout Lifted & New Fiscal Year Reminders, Care Coordination Miscellaneous Note Type Update, Telehealth Adjudication Report, CO 96 M80 State Denial Updates, RESOLVED: Unprocessed Pre-adjudication Claims, Pre-Release Notification: ASAM CONTINUUM Software Update 3.15
  
  08/30/22
- August 15, 2022 - Sage Provider Communication
  Topics: FY22-23 Claim Blackout Lifted & New Fiscal Year Reminders, Telehealth Adjudication Report Paused, CalAIM Documentation Reform FAQ & Training, Job Aid for Defaulted Fields for Treatment Plan
  
  08/15/22
- July 29, 2022 - Sage Provider Communication
  Topics: CalAIM Documentation Reform FAQ & Training, Job Aid for Defaulted Fields for Treatment Plan, Telehealth Adjudication Report, Telehealth Group Service State Denials Update, Treatment Plan Configuration Update, End of the Year HOLD on Member Authorizations, End of Fiscal Year Reminders, Medical Record Modification Requests
  
  07/29/22
- July 15, 2022 - Sage Provider Communication
  Topics: KPI Data Update, Treatment Plan Configuration Update, CalAIM Documentation Requirement Updates Training, Telehealth Adjudication Report, Telehealth Group Service State Denials Update, Expired National Drug Codes Update, End of the Year HOLD on Member Authorizations, End of Fiscal Year Reminders, Medical Record Modification Requests
  
  07/15/22
Fiscal Year 21-22
- Subject
  
  Description
  Date
- June 17, 2022 - Sage Provider Communication
  Topics: End of Fiscal Year Reminders, Telehealth Claims Report, KPI Data Visibility, Medical Record Modification Requests
  
  06/17/22
- June 3, 2022 - Sage Provider Communication
  Topics: Available Contract Amount Added to Remittance Advice, Addresses for Patients Experiencing Homelessness, KPI Data Visibility, Medical Record Modification Requests
  
  06/03/22
- May 20, 2022 - Sage Provider Communication
  Topics: Sage Help Desk Survey, KPI Data Visibility
  
  05/20/22
- May 4, 2022 - Sage Provider Communication
  Topics: Provider Meeting Sage Update, Other Health Coverage State Billing Delay Update, Telehealth Services Denied by the State, Expired National Drug Codes
  
  05/04/22
- April 22, 2022 - Sage Provider Communication
  Topics: Expired National Drug Codes, Other Health Coverage State Billing Delay, Addresses for Patients Experiencing Homelessness, Correcting Diagnosis Errors, Telehealth Services Denied by the State, Submission of Billing Questions via the Sage Help Desk
  
  04/22/22
- April 8, 2022 - Sage Provider Communication
  Topics: 837 Files with Duplicate Contents Processing Update, Telehealth Services Denied by the State, Submission of Billing Questions via the Sage Help Desk
  
  04/08/22
- March 25, 2022 - Sage Provider Communication
  Topics: OHC Updates & Reminders, Submit Billing Questions via the Sage Help Desk, Help Desk Validation of MEDS Information, Updating the Financial Eligibility When Patients Obtain DMC Benefits
  
  03/25/22
- February 25, 2022 - Sage Provider Communication
  Topics: Completing the Other Health Coverage Form in ProviderConnect, Final to Draft Progress Note Requests, Resubmission of Certain RSS Denials for Fiscal Year 2021-22, Resubmission of State Denied FY 18-19 Claims for CO 96 M80, Erroneous State Denied Claim Resubmission
  
  02/25/22
- February 17, 2022 - Sage Provider Communication
  Topics: Funding Source Screen When Entering Treatments in ProviderConnect
  
  02/17/22
- February 15, 2022 - Sage Provider Communication
  Topics: System Maintenance, Other Health Coverage in ProviderConnect, OHC Provider Billing Manual Availability
  
  02/15/22
- February 10, 2022 - Sage Provider Communication
  Topics: Planned System Maintenance 2/11/2022 at 4:30 am, Training Announcement: Entering OHC Information for Primary Sage Users, and Resubmission of State Denied FY 18-19 Claims for CO 96 M80
  
  02/10/22
- February 9, 2022 - Sage Provider Communication
  Topics: Resubmission of State Denied FY 18-19 Claims for CO 96 M80
  
  02/09/22
- January 28, 2022 - Sage Provider Communication
  Topics: Telehealth Modifier Billing Follow-up and Updated Provider Activity Report Reminder
  
  01/28/22
- January 14, 2022 - Sage Provider Communication
  Topics: Provider Activity Report Issue Resolved, Telehealth Configuration Completed, National Drug Code Requirements and Configuration, Fiscal Year 2018-19 Billing Deadline, Medi-Cal Online Eligibility Verification System
  
  01/14/22
- December 30, 2021 - Sage Provider Communication
  Topics: ProviderConnect Pre-Adjudication Process Error, Provider Activity Report Update, Telehealth Configuration Update, State Denial Error for OTP Claims, 277CA Filename Convention Change, Admission Diagnosis Requirement
  
  12/30/21
- November 5, 2021 - Sage Provider Communication
  Topics: National Drug Codes Configuration Update, State Denial Error for OTP Claims, OHC Technical Assistance Webinar Follow-up, Automation of Monthly Medi-Cal and Financial Eligibility Discrepancy Report, Billing Questions and Support, Sage Help Desk Survey, Telehealth Configuration Implementation Date Update
  
  11/05/21
- October 22, 2021 - Sage Provider Communication
  Topics: Telehealth Modifier Configuration Updated Guidance, FY18-19 State Denials, Eligible Providers Under DMC-ODS, 10/12/2021 Provider Meeting Sage Updates, National Drug Codes for Medication Assisted Treatment, Claims for Patients with Other Health Coverage
  
  10/22/21
- October 8, 2021 - Sage Provider Communication
  Topics: Telehealth Modifier Configuration, Provider Activity Report Update, National Drug Codes for Medication Assisted Treatment, Claims for Patients with Other Health Coverage, Documenting and Billing for Screening, Progress Note Writing Tips, and Avoiding Duplicate Patients in Sage
  
  10/08/21
- September 23, 2021 - Sage Provider Communication
  Topics: Telehealth Modifiers Upcoming Configuration, Updating Financial Eligibility Resources, Automation of Monthly Aid Code Report, Hospital Presumptive Eligibility (HPE) Update, Provider Meeting Save the Date, and CalOMS Discharge Status Field
  
  09/23/21
- August 26, 2021 - Sage Provider Communication
  Topics: State System Adjudication Errors Update, CalOMS Discharge Status Field, and ASAM Continuum Release Update
  
  08/26/21
- August 13, 2021 - Sage Provider Communication
  Topics: KPI Rolling History Update, State System Adjudication Errors, Performing Provider Mapping, Duplicate Services on ProviderConnect Billing Reports, Critical Error Report Reminder, FY21-22 Billing Reminders, ASAM Continuum Release Update
  
  08/13/21
- August 10, 2021 - Sage Provider Communication
  Topics: Provider Meeting Slides on Critical Error Report
  
  08/10/21
- July 29, 2021 - Sage Provider Communication
  Topics: Document Modification Workflow, Deactivated Performing Providers, FY21-22 Claim Blackout Lifted & New Fiscal Year Reminders (Repeat), All Provider & Sage Advisory Meeting - August 10, 2021 @ 9 a.m.
  
  07/29/21
- July 27, 2021 - Sage Provider Communication
  Topics: FY21-22 Claim Blackout Lifted, Utilizing Recovery Support Services, Split Authorization Numbers, Sage Help Desk
  
  07/27/21
- July 15, 2021 - Sage Provider Communication
  Topics: Utilizing Recovery Support Service in FY 21-22, Naming Conventions for Secondary Provider 837 Files, ProviderConnect Newsfeed, Resolution of Duplicate 835s Being Sent to Secondary Providers
  
  07/15/21
- July 1, 2021 - Sage Provider Communication
  Topics: Historical Critical Error Reports, New Fiscal Year Blackout Period, SAPC Verification of Medi-Cal Eligibility, Miscellaneous Note Type Value Changes, ASAM CONTINUUM Update, End of Fiscal Year Reminders
  
  07/01/21
Fiscal Year 20-21
- Subject
  
  Description
  Date
- June 28, 2021 - Sage Provider Communication
  Topics: SAPC Verification of Medi-Cal Eligibility
  
  06/28/21
- June 18, 2021 - Sage Provider Communication
  Topics: Miscellaneous Note Type Value Changes, Critical Error Reports, Financial Eligibility KPI View, Information on Denial Code CO 96 MA43, End of Fiscal Year Reminders
  
  06/18/21
- June 4, 2021 - Sage Provider Communication
  Topics: Critical Error Reports, End of Fiscal Year Reminders, Reminder: Upcoming All Provider Meeting
  
  06/04/21
- May 21, 2021 - Sage Provider Communication
  Topics: FY17-18 Claiming Blackout, Provider Activity Report Reminder, Updated 837P Companion Guide, Redesigned Sage Webpages, ASAM Continuum Update
  
  05/21/21
- May 7, 2021 - Sage Provider Communication
  Topics: Publication of Crosswalk 3.0, Real-Time 270 Eligibility Request Issue Resolved, Real-Time 270 Eligibility Request Pre-recorded Training
  
  05/07/21
- April 23, 2021 - Sage Provider Communication
  Topics: Update on Real Time 270 Request Error, Provider Activity Report Issue Resolved as of 4/13/2021, Accessing KPI Dashboards via Chrome Update, ASAM Continuum Release 3.3, (Updated) SFTP File Retention Policy Change
  04/23/21
- April 9, 2021 - Sage Provider Communication
  Topics: Provider Activity Report Outage – Monthly Cost-based Payment Process, New State Denial Code: CO 96 MA43, SFTP File Retention Policy Change, CIBHS OHC Webinar Follow-up
  04/09/21
- March 25, 2021 - Sage Provider Communication
  Topics: Webinar Announcement - CIBHS Focus on Finance: How to Bill OHC (Other Health Coverage), Remapping CO45 for Level 1 Denial Codes on 835 files, Reminder: Claiming for Screening
  03/25/21
- March 12, 2021 - Sage Provider Communication
  Topic: Additional Validation for Date of Birth State Denials
  03/12/21
- February 26, 2021 - Sage Provider Communication
  Topics: QI & UM Checklist of Required Documentation, Correcting State Denials: Incorrect Date of Birth - Denial CO 16 N327, Financial Eligibility Errors Preventing Form Submission, and MSO KPI Usage to Identify Denial Reasons
  02/26/21
- January 13, 2021 - Sage Provider Communication
  Communication Topic: Documenting Changes in Financial Eligibility
  01/13/21
- December 31, 2020 - Sage Provider Communication
  Communication Topics: Change to Drug Testing Form in ProviderConnect, Change to Miscellaneous Note in ProviderConnect, Services Missing Diagnosis Update, KPI Dashboards Data Update, Primary to Secondary Provider Conversion Reminder
  12/31/20
- December 21, 2020 - Sage Provider Communication
  Communication Topic: Client Condition-Pregnancy Form is now the Women’s Health History Form in ProviderConnect
  12/21/20
- November 6, 2020 - Sage Provider Communication
  Communication Topics: Buprenorphine Rate Changes, Process to Request Reupload of Files to SFTP, Instructions for Documenting Applying for Medi-Cal
  11/06/20
- October 8, 2020 - Sage Provider Communication
  Communication Topic: Issue Affecting Resubmission of Voided Claims for Primary Providers RESOLVED
  10/08/20
- October 5, 2020 - Sage Provider Communication
  Communication Topic: Resolution Identified for Issue Affecting Resubmission of Voided Claims by Primary Providers
  10/05/20
- October 1, 2020 - Sage Provider Communication
  Communication Topics: Medicare Billing, New ProviderConnect TRAIN URL, MSO KPI Dashboards 2.0 Payment Reconciliation Sheet Update, Searching for Clients Without a Social Security Number, ASAM CONTINUUM Updates
  10/01/20
- September 30, 2020 - Sage Provider Communication
  Topic: Sage Single Sign-on Announcement
  09/30/20
- September 25, 2020 - Sage Provider Communication
  Communication Topic: ProviderConnect Single Sign-on Login Process
  09/25/20
- September 18, 2020 - Sage Provider Communication
  Communication Topics: ProviderConnect Single Sign-on (SSO), ProviderConnect Updates, KPI State Denial View Update
  09/18/20
- September 3, 2020 - Sage Provider Communication
  Communication Topics: ProviderConnect Single Sign-on, Service Authorization Submission Issue, KPI Basics and Navigation Training Recording
  09/03/20
- August 21, 2020 - Sage Provider Communication
  Communication Topics: KPI Training Materials, ASAM CONTINUUM Update
  08/21/20
- August 6, 2020 - Sage Provider Communication
  Communication Topics: KPI Dashboards Basic Navigation Webinar 8/10/2020, Claiming Blackout Lifted as of 7/31/2020, ASAM CONTINUUM Update 3.0, All Provider & Sage Advisory Meeting
  08/06/20
- July 31, 2020 - Sage Provider Communication
  Communication Topic: FY20-21 Claim Blackout Lifted
  07/31/20
- July 23, 2020 - Sage Provider Communication
  Communication Topic: FY20-21 Rates Configuration Update
  07/23/20
- July 17, 2020 - Sage Provider Communication
  Communication Topic: SUD Screening: Instructions for Claiming
  07/17/20
- July 10, 2020 - Sage Provider Communication
  Communication Topics: Fiscal Year 2020-2021 Rates and Standards Matrix, New Fiscal Year Blackout Period, Clarification of Diagnosis Requirement for Recovery Support Services (RSS) Claims, Update to MSO KPI Dashboards 2.0 State Denial View, KPI Tutorials, KPI Dashboards Data Information Update, ASAM CONTINUUM Issue Troubleshooting, ASAM CONTINUUM June Release Update, ASAM CONTINUUM July Release Update
  07/10/20
Fiscal Year 19-20
- Subject
  
  Description
  Date
- June 16, 2020 - Sage Provider Communication
  Communication Topics: ASAM CONTINUUM Updates, Use of TRAIN Environment, New Fiscal Year Blackout Period, State Denial Identification and Resolution Webinar, All Treatment Provider Meeting
  06/16/20
- May 8, 2020 - Sage Provider Communication
  Communication Topics: Claim Denial Resolution Crosswalk Updates, New State Denial View for KPI Dashboards, Termination of Weekly Notes for Day Rate-based LOCs
  05/08/20

If you or someone you know has a substance use disorder, also known as addiction, we can help.
Call anytime, toll-free.

Adobe Reader Note: PDF documents on this site were created using Adobe Acrobat 5.0 or later. If you are using an earlier version of Adobe Acrobat Reader (4.x or less), document functionality may be reduced. Please Click Here

Home |

Careers |

DPH Programs |

Email: Webmaster |

Notice of Privacy Practices |

Website Privacy Policy |

Accessibility |

Disclaimer |

Employee


Public Health has made reasonable efforts to provide accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.

Sage Quick Menu

Sage Provider Communications

If you or someone you know has a substance use disorder, also known as addiction, we can help. Call anytime, toll-free.

If you or someone you know has a substance use disorder, also known as addiction, we can help.
Call anytime, toll-free.