Capacity-Building & Incentives Trainings

The following is a listing of upcoming trainings to support agencies participating in Capacity-Building and Incentives (CB&I). Past trainings can be accessed in the Archived section at the bottom of the page. This page is subject to change as updated training information is made available by training providers. Visit the SAPC training calendar for up-to-date CBI training information (included in orange). Access to Care (R95) provider meetings, workgroups and deliverables calendar can be accessed here.

Change Leader Academy (CLA) Orientation
Date: October 10, 2024	Time: 11:00 am – 12:00 pm
Location: Zoom Meeting. By Invitation Only.
Description: Are you ready to execute your service design implementation plan and lead transformational change? The Change Leader Academy (CLA) provides the tools and skills your agency needs to implement real, measurable improvements that benefit your clients and enhance your services. The CLA is based on the NIATx Model of Process Improvement. This field-tested approach empowers organizations to streamline operations, improve client outcomes, and foster a culture of continuous quality improvement. Participants will learn to apply the model through practical, hands-on activities that they can implement immediately in their work settings. The CLA Orientation is MANDATORY for all providers who wish to participate in and/or submitted start-up invoices for Service Design Follow-Up Implementation Process Improvement (2-G) What to Expect: CLA Orientation Session Overview Who should attend the orientation: Executive sponsors (CEO, Executive Director, Deputy Directors, etc.), future change leaders (Managers or Supervisors), and change team members (office or front-line staff). In this interactive pre-workshop orientation, we will introduce you to the fundamentals of the Change Leader Academy. Receive an overview of the NIATx model and its Learn-Do-Share approach to process improvement. Get familiar with the expectations and structure of the Change Leader Academy. Identify who should attend the two-day Change Leader Academy workshop. Have the opportunity to ask questions and clarify goals ahead of the full workshop. Why Attend? The Change Leader Academy will help you: Learn how to lead a team and conduct change projects using the NIATx Model, a proven framework for quality improvement in behavioral health services. Collaborate with other leaders in the field to share best practices and learn new approaches to client care. Drive small, impactful changes that create lasting improvements for both clients and staff. More information will be provided during the orientation, including times and registration details. Mark your calendar and get ready to dive deeper into the NIATx model of process improvement! Contact Information For content-related questions, please contact: Amy McIlvaine at amcilvaine@cibhs.org or 916-767-7053 For registration or login assistance, please contact: Roneel Chaudhary at rchaudhary@cibhs.org or 916-297-1156
Audience: Open to providers eligible to participate in the Service Design Follow-Up Implementation Process Improvement (2-G)

CB&I Activity Tracker Pop-Up Session
Date: October 11, 2024	Time: 10:00 am to 11:00 am
Location: Click here to register
Description: The FY 24-25 SAPC Capacity Building and Incentives (CB&I) Activity Tracker, also known as the "Decision-Making Tool," has been updated and is available on the Forms and Invoices section of the SAPC Payment Reform website. Developed in collaboration with SAPC, this tool is designed to support SAPC providers with effectively navigating the available funding opportunities and workforce investments made possible through FY 24-25 CB&I. In this pop-up session, we will: Walk you through the updated CB&I Activity Tracker step by step, reviewing each tab and explain how to use it to make informed decisions about your funding and programs. Clarify the difference between expenditure verification and non-verification, identifying whether funds need to be spent on specific items or passed through to staff for bonuses such as the bilingual and LPHA retention/loyalty payments. Discuss strategies for investing in your workforce and programs and link back to SAPC’s new budget summary document, highlighting the ability to budget for a 60-day operating reserve and a program investment fund. This session will include a Q&A portion to answer all your pressing questions about deliverables, funding requirements, and investment opportunities. Contact Information For content-related questions, please contact: Chris Botten at cbotten@cibhs.org For registration or login assistance, please contact: Leslie Garcia at lgarcia@cibhs.org
Audience: SAPC provider staff who are involved in any way with CB&I

R95 Workgroup Meeting (virtual)
Date: October 16, 2024	Time: 3:30 PM to 5PM
Location: Join on your computer, mobile app or room device Join the meeting now Meeting ID: 269 328 519 221 Passcode: jjhHcB Dial in by phone +1 323-776-6996, 324116814#, United States, Los Angeles Find a local number Audio Only: 1-323-776-6996 Phone conference ID: 324 116 814#
Description: Please save the date for our next R95 Workgroup Meeting (virtual) on Wednesday, October 16th from 3:30 PM to 5:00 PM. The focus of discussion for this meeting is dedicated to discussing the 2nd draft of the R95 Admission Agreement (2-D) and Toxicology Policy and Patient Agreement (2-E) following the first round of provider comments. Your participation is valued and greatly appreciated! Please feel free to contact sapc-cbi@ph.lacounty.gov with any questions and concerns. The R95 Initiative is focused on expanding access to SUD services for Los Angeles County residents and implementing operational practices that support lowering barriers to care.
Audience: All staff, including directors and managers, clinical supervisors, direct service staff, intake and admissions, and business operations.

Workforce Development

Language Access Plan Training Series: Strengthen Language Assistance for Better SUD Outcomes and Equitable Access
Date: October 17, 2024	Time: 10:00 am – 11:30 am
Location: Click here to register
Description: Start Building Your Language Assistance Plan Now! We are excited to invite you to the first training in our Language Assistance Plan (LAP) series. The series is designed to guide you through the development and implementation of your agency’s Language Assistance Plan (1I). This session is mandatory for all providers participating in this capacity-building effort and will provide the essential information you need to complete your LAP. Why Attend? This training is your first step toward creating a comprehensive Language Assistance Plan that will help you better serve clients with Limited English Proficiency (LEP) and ensure effective communication with non-English-speaking individuals and those who are deaf or hard of hearing. This session will equip you with a clear understanding of how to assess your language assistance needs and develop actionable strategies to meet them. You'll also gain access to resources, tools, and technical assistance to support your agency throughout the process. What We’ll Cover: Overview of the Language Access Capacity Building Effort: A brief review of the goals, elements, and requirements for providers. Introduction to the Language Access Plan (LAP): We’ll guide you through the LAP template, its sections, and how to use it to ensure you're meeting the capacity building language access requirements. Needs Assessment: This crucial component will help you identify where your agency may need additional resources or improvements in language access services. Support and Resources: Learn about the training topics, toolkits, and technical assistance available to help you at every stage of this capacity-building effort. Contact Information For content-related questions, please contact: Leslie Dishman at ldishman@cibhs.org For registration or login assistance, please contact: Leslie Garcia at lgarcia@cibhs.org
Audience: All staff, including directors and managers, clinical supervisors, direct service staff, intake and admissions, and business operations.

Fiscal & Operational Efficiency

Assessing and Enhancing Financial Health (AEFH) Follow-Up Training Series (3-C)
Date: October 2024 – March 2025 (Multiple Dates)	Time: Varies
Location: Varies. By Invitation Only.
Description: How does your capacity-building and incentives (CB&I) action plan impact your bottom line? How will you reinvest your CB&I funds to further your mission and advance financial success? Come together to share stories, best practices, and lessons learned, and determine your agency’s next steps to succeed in the evolving payment landscape. This year’s AEFH training series is designed to build upon your progress from last year. We will integrate the components of year one (1) CB&I into a comprehensive business strategy, utilizing the Impact Logic Model (ILM) framework. Topics: Enhance Organizational Capacity and Growth: Learn how to expand your organization’s capabilities and drive growth through CB&I, ensuring long-term success. Refine and Implement Impact Logic Models (ILMs): Learn how to effectively use ILMs as a business management tool to align your CB&I SMART goals with day-to-day operations. Enhance Financial Strategy Skills: Develop the skills to navigate the new fee-for-service (FFS) and future value-based reimbursement (VBR) models and ensure financial sustainability and growth. Integrate the Balanced Scorecard: Leverage this strategic framework alongside Impact Logic Models to track SMART goal progress, measure key performance indicators (KPIs), and make data-driven decisions that drive long-term success, sustainability, and growth. The data from your Balanced Scorecard will be included in your “Goal Progress Tracker” to receive payment for the FY 2024-2025 CB&I Assessing and Enhancing Financial Health Follow-Up Deliverable (3-C). Foster Proactive Leadership: Shift your organization from reactive to proactive, ensuring continuous improvement and growth. One-on-One Coaching: Benefit from customized coaching sessions with business subject matter experts (SMEs) to address your organization’s specific challenges and goals. Who Should Attend? This training is designed for CEOs, site leaders, and key decision-makers within organizations that participated in the FY 2023-2024 AEFH training and will provide you with the knowledge, tools, and support necessary to thrive in the evolving healthcare environment. Please note that individual staff participating in Year 2 should hold leadership/decision-making roles, which may differ from staff who participated in Year 1. Schedule: 10/16/2024 – Kickoff and Initial Training (Virtual) 10/24/2024 – Step-by-Step Walkthrough of ILM (Virtual) 11/07/2024 or 11/14/2024 – Setting the Vision and Goals of the Importance of the ILM to Build Capacity and Achieve Financial Success (In-Person) 12/12/2024 – ILM Implementation and Best Practices for Monitoring Progress (Virtual) 01/2025 – 03/2025 – To Be Provided Upon Cohort Assignment (Virtual). Contact Information For content-related questions, please contact: Chris Botten at cbotten@cibhs.org. For registration or login assistance, please contact: Leslie Garcia at lgarcia@cibhs.org
Audience: CEOs, site leaders, and key decision-makers within agencies that participated in the FY 23-24 AEFH training and developed an Impact Logic Model.

• Archived
  R95 Workgroup Meeting (virtual)
  Date: September 25, 2024	Time: 3:30pm – 5:00pm
  Location: Join on your computer, mobile app or room device Join the meeting now Meeting ID: 228 751 698 399 Passcode: ZQY34n Dial in by phone +1 323-776-6996, 668159759#, United States, Los Angeles Find a local number Phone conference ID: 668 159 759# Audio Only: 1-323-776-6996 Phone Conf. ID: 137 406 457#
  Description: Please save the date for our next R95 Workgroup Meeting (virtual) on Wednesday, September 25th from 3:30 PM to 5:00 PM. The focus of discussion for this meeting is dedicated to discussing the forthcoming drafts of the R95 Admission Agreement (2-D) and Toxicology Policy and Patient Agreement (2-E). Your participation is valued and greatly appreciated! Please feel free to contact sapc-cbi@ph.lacounty.gov with any questions and concerns. The R95 Initiative is focused on expanding access to SUD services for Los Angeles County residents and implementing operational practices that support lowering barriers to care.
  Audience: All staff, including directors and managers, clinical supervisors, direct service staff, intake and admissions, and business operations.

  Payment Reform Capacity Building & Incentive Initiative R95 Access to Care: Service Design Customer Walkthrough Discussion
  Date: September 27, 2024	Time: 10:00 am – 11:00 am
  Location: Click here to register
  Description: Are you ready to take your behavioral health agency to the next level? Understanding your processes from the customer’s/patient’s perspective is critical to delivering exceptional care and ensuring satisfaction. We are offering a 1-hour training that will provide you with step-by-step guidance to complete your walkthrough. Session Details How will the walk-through benefit my agency? Gain valuable insights into how clients experience your services. Identify and correct inefficiencies in your agency’s workflow. Identify and celebrate what is going well! Improve customer and staff satisfaction and streamline operations. Bonus! Bruce Boardman, Social Model Recovery will join us to share how their agency is taking the agency walkthrough to a whole new level! Join us for an interactive exploration where we collectively strive for excellence in service provision and ensure that every encounter leaves a lasting positive impact. Contact Information For content-related questions, please contact: Amy McIlvaine at amcilvaine@cibhs.org or 916-767-7053 For registration or login assistance, please contact: Roneel Chaudhary at rchaudhary@cibhs.org or 916-297-1156
  Audience: All staff, including directors and managers, clinical supervisors, direct service staff, intake and admissions, and business operations.

  CB&I Activity Tracker Pop-Up Session
  Date: October 4, 2024	Time: 1:00 pm to 2:00 pm
  Location: Click here to register
  Description: The FY 24-25 SAPC Capacity Building and Incentives (CB&I) Activity Tracker, also known as the "Decision-Making Tool," has been updated and is available on the Forms and Invoices section of the SAPC Payment Reform website. Developed in collaboration with SAPC, this tool is designed to support SAPC providers with effectively navigating the available funding opportunities and workforce investments made possible through FY 24-25 CB&I. In this pop-up session, we will: Walk you through the updated CB&I Activity Tracker step by step, reviewing each tab and explain how to use it to make informed decisions about your funding and programs. Clarify the difference between expenditure verification and non-verification, identifying whether funds need to be spent on specific items or passed through to staff for bonuses such as the bilingual and LPHA retention/loyalty payments. Discuss strategies for investing in your workforce and programs and link back to SAPC’s new budget summary document, highlighting the ability to budget for a 60-day operating reserve and a program investment fund. This session will include a Q&A portion to answer all your pressing questions about deliverables, funding requirements, and investment opportunities. Contact Information For content-related questions, please contact: Chris Botten at cbotten@cibhs.org For registration or login assistance, please contact: Leslie Garcia at lgarcia@cibhs.org
  Audience: SAPC provider staff who are involved in any way with CB&I

  R95 Harm Reduction and Treatment Integration Meeting
  Date: October 8, 2024	Time: 9:30 am – 11:30 am
  Location: House of Hope - 205 W 9th St, San Pedro, CA 90731
  Registration: https://sapccis.ph.lacounty.gov/registration/registration.aspx?ID=186
  Description: * This meeting qualifies as a SAPC-approved training for the FY 2024-25 Capacity Building Activity 2-J - Treatment Agency Staff Participation in Harm Reduction Trainings. The aim of this meeting will be to explore the relationship between harm reduction and treatment and how to better integrate these approaches to meet the needs of people who use drugs. If recovery is about the journey and not the destination, and harm reduction and treatment are like oil and water, the R95 Initiative aims to mix them into a cohesive salad dressing 🥗 so our continuum of SUD services better matches the varied needs of people at different stages of their journey! Please come join us for this groundbreaking exploration and discussion about improving care for people with SUDs, all while learning more about ourselves and our SUD system of the future. Contact Information: For content-related questions, please contact: Isa Weiss at IWeiss@ph.lacounty.gov For registration assistance, please contact: Isa Weiss at IWeiss@ph.lacounty.gov
  Audience: SAPC Treatment Providers, SAPC Harm Reduction Providers, SAPC Treatment Agency Frontline Staff

  Access to Care (R95)

  • R95 Workgroup Meeting (virtual) – Date 9/25/24
    Audience: All staff, including directors and managers, clinical supervisors, direct service staff, intake and admissions, and business operations.
    Location: Teams, Date: September 15, 2024, Time: 3:30pm – 5:00pm, Registration Link
    Meeting ID: 228 751 698 399
    Passcode: ZQY34n
    Dial in by phone
    +1 323-776-6996, 668159759#, United States, Los Angeles
    Find a local number
    Phone conference ID: 668 159 759#
    Description:Please save the date for our next R95 Workgroup Meeting (virtual) on Wednesday, September 25th from 3:30 PM to 5:00 PM. The focus of discussion for this meeting is dedicated to discussing the forthcoming drafts of the R95 Admission Agreement (2-D) and Toxicology Policy and Patient Agreement (2-E).
    Your participation is valued and greatly appreciated! Please feel free to contact sapc-cbi@ph.lacounty.gov with any questions and concerns. The R95 Initiative is focused on expanding access to SUD services for Los Angeles County residents and implementing operational practices that support lowering barriers to care.
  • Deep Dive into Customer Walk-Through Guidance: Date 2/28/24 3:30-5:00pm (virtual)
  • Troubleshooting Walkthrough Pop-up Discussion – Date 3/15/24
    Audience: All SAPC network providers participating in R95
    Location: Zoom, Date: March 15, 2024, Time: 10:00 am - 11:00 am, Registration Link
  • Implementing Lessons from Customer Assessment: Date 3/27/24 3:30-5:00pm (hybrid)
  • R95 2E-Service Design for Lower Barrier Care
    Audience: All SAPC network providers participating in R95
    Location: Behavioral Health Services, 15519 South Crenshaw Blvd., Gardena, CA 90249, Date: May 15, 2024, Time: 2:00 pm - 4:00 pm, Registration Link
    Description: Guided instruction to assist providers in developing their sustainability plan and filling out the 1C-1 template. To prepare, please review the 1C-1 information and identify any questions you have.
  • R95 2B-1, 2B-2 - Field-Based Services (FBS)
    Audience: All SAPC network providers participating in R95
    Location: Microsoft Teams, Date: June 5, 2024, Time: 2:00 pm - 3:00 pm, Registration Link
    Meeting ID: 215 051 221 76, Passcode: SxKbvH, Audio Only: 1-323-776-6996, Phone Conf. ID: 487 373 373#
    Description: Troubleshooting submission of verified claims for new admissions at new FBS sites.
  • Provider Utilization Management Meeting
    Audience: All SAPC network providers participating in R95
    Location: Microsoft Teams, Date: TBD, Time: 11:00 pm - 12:30 pm, Registration Link
    Meeting ID: 245 124 579 669, Passcode: aBzxYx, Audio Only: 1-323-776-6996, Phone Conf. ID: 137 406 457#
    Description: Includes Engagement (2C-1, 2C-2) and Bidirectional Harm Reduction Referrals (2F-1, 2F-2), as well as other items based on feedback, questions and concerns.
  • R95 - Regional Listening Session
    Audience: All SAPC Network Providers and their front-line staffs
    Location: Microsoft Teams, Date: June 26, 2024, Time: 3:30 pm - 5:00 pm, Registration Link
    Meeting ID: 241 056 802 762, Passcode: nTzTEf, Audio Only: 1-323-776-6996, Phone Conf. ID: 496 013 211#
    Description: Front-line provider staffs are invited to engage in discussion and share their questions and concerns regarding R95 implementation.

  
  Fiscal and Operational Efficiency

  • Building a Resilient and Sustainable Business Model: Define, Assess, & Improve: Date 3/28/24 1:00-3:00pm (virtual)
  • Six-Month Revenue and Expenditure Tracking – Date 4/19/24
    Audience: All SAPC network providers participating in Fiscal and Operational Efficiency – CBI 3B-2
    Location: Zoom, Date: April 19, 2024, Time: 10:00 am - 11:00 am, Registration Link
  • Optimizing Labor Costs for Organizational Efficiency: Date 4/25/24 1:00-3:00pm (virtual)

  
  Workforce Development Trainings

  • Pop-Up Discussion: 1C-1 Workforce Development Part 1
    Audience: This session is recommended for leadership responsible for workforce development initiatives
    Location: Zoom, Date: May 10, 2024, Time: 10:00 am - 11:00 am, Registration Link
    Description: Guided instruction to assist providers in developing their sustainability plan and filling out the 1C-1 template. To prepare, please review the 1C-1 information and identify any questions you have.
  • Workforce Opportunities Across Behavioral Health
    Audience: This session is recommended for leadership responsible for workforce development initiatives
    Location: Zoom, Date: May 14, 2024, Time: 1:00 pm - 2:00 pm, Registration Link
    Description: This session will provide participants with the opportunity to explore, learn, and plan workforce-focused implementation steps based on best and emerging promising practices designed to attract, retain, and support high-quality and engaged staff within their organizations. Participants will increase their knowledge and understanding of the organizational attributes that attract and sustain high-quality and engaged employees, including the key elements of optimal staff experience. Attendees will identify initial, near-term, and future steps their organizations can take toward priority strategies that uplift a paradigm which centers staff and client experience.
  • Pop-Up Discussion: CBI 1C-1 Workforce Development Part 2
    Audience: This session is recommended for leadership responsible for workforce development initiatives
    Location: Zoom, Date: May 17, 2024, Time: 10:00 am - 11:00 am, Registration Link
    Description: Guided instruction to assist providers in developing their sustainability plan and filling out the 1C-1 template. To prepare, please review the 1C-1 information and identify any questions you have.
  • Capacity-Building Initiative (CBI) Pop-Up Discussion: 1C-1 Workforce Sustainability Plan Template
    Audience: This session is recommended for leadership and staff responsible for workforce development initiatives.
    Location: Zoom, Date: June 14, 2024, Time: 10:00 am - 11:00 am, Registration Link
    Description: The 1C-1 Sustainability Plan deadline is quickly approaching!
    The California Institute for Behavioral Health Solutions (CIBHS) will be offering additional CBI pop-ups to assist providers who are still experiencing difficulties with the 1C-1 Workforce Sustainability Plan template. The SAPC CBI team has identified several common issues which include:
    
    • Completing SMART Goals: Ensuring your goals are Specific, Measurable, Achievable, Relevant, and Time-bound.
    • Breaking Goals into Milestones: Outlining clear, actionable steps to achieve your objectives.
    • Filling Out the Form: Providing clarification on any sections that might be confusing.
    • Seeking a secondary review for accuracy: Offering a second pair of eyes to check your form before submission.
    To help address these issues, we are holding troubleshooting sessions. Please join us to receive assistance with any aspect of the 1C-1 form.
  • Capacity-Building Initiative (CBI) Pop-Up Discussion: 1C-1 Workforce Sustainability Plan Template
    Audience: This session is recommended for leadership and staff responsible for workforce development initiatives.
    Location: Zoom, Date: June 21, 2024, Time: 10:00 am - 11:00 am, Registration Link
    Description: The 1C-1 Sustainability Plan deadline is quickly approaching!
    The California Institute for Behavioral Health Solutions (CIBHS) will be offering additional CBI pop-ups to assist providers who are still experiencing difficulties with the 1C-1 Workforce Sustainability Plan template. The SAPC CBI team has identified several common issues which include:
    
    • Completing SMART Goals: Ensuring your goals are Specific, Measurable, Achievable, Relevant, and Time-bound.
    • Breaking Goals into Milestones: Outlining clear, actionable steps to achieve your objectives.
    • Filling Out the Form: Providing clarification on any sections that might be confusing.
    • Seeking a secondary review for accuracy: Offering a second pair of eyes to check your form before submission.
    To help address these issues, we are holding troubleshooting sessions. Please join us to receive assistance with any aspect of the 1C-1 form.