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PDFS: English | Translations pending



  • Updated to reflect the current state of COVID-19 and to reflect the requirement that masks be worn at outdoor Mega Events.

Given the ongoing community transmission of COVID-19 and the presence of the Delta variant, masking indoors, regardless of vaccination status, is essential to slowing the spread of COVID-19 in the community. The Delta variant of the virus spreads much more easily than strains of the virus that circulated in LA in the past.

Per published reports, factors that increase the risk of infection, including transmission to people more than 6 feet away, include:

  • Enclosed spaces with inadequate ventilation or air handling that allow for build-up of exhaled respiratory fluids, especially very fine droplets and aerosol particles, in the air space.
  • Increased exhalation of respiratory fluids that can occur when an infectious person is engaged in physical exertion or raises their voice (e.g., exercising, shouting, singing).
  • Prolonged exposure to these conditions.

Below is a summary of requirements and best practices for businesses that provide personal care services to enhance safety for their workers, customers, and communities, and lower the risk of COVID-19 transmission within their establishments. In addition to this information, please remember:

  • Requirements for employees are different than those for customers. Employers must follow the Cal/OSHA COVID-19 Prevention Emergency Temporary Standards (ETS) and the County Health Officer Order. Please note that the directives in the LA County Health Officer Order must be followed when they are more stringent than the Cal/OSHA ETS.

Please be sure to read and follow the general guidance for businesses & employers. The specific best practices below are intended to supplement the general guidance.

Follow mask rules for employees and customers
Wear a mask N95 respirator
  • Customers: All customers, regardless of vaccination status, are required to bring and wear masks when they are indoors. Customers may temporarily remove their masks if they are receiving a personal care service on their face, such as a shave or a facial, that requires the removal of their mask.
    • Make masks available for customers who arrive without them.
  • Employees*: Require all employees, regardless of vaccination status, to wear masks when working indoors and in shared vehicles. Masks need not be worn indoors if the employee is alone in a room or actively eating or drinking at a seated or stationary location. If employees must eat indoors, they should be distanced at least 6 feet from other persons.
    • Upon request, employers are required to provide employees who are not fully vaccinated with the correct-size respirator along with basic instructions on how to use the respirator. Respirators must be replaced if they get damaged, deformed, dirty, or difficult to breathe through. For more information about free and low-cost PPE for businesses and organizations see: http://publichealth.lacounty.gov/docs/FreeAndLowCostPPE.pdf.
    • Employees who work in a setting where they are in close contact with other people who may not be fully vaccinated should be encouraged to wear a higher level of protection, such as “double-masking” (wearing a cloth mask OVER a surgical mask), or a respirator. This is particularly important if the employee is not fully vaccinated working in an indoor setting, in a crowded outdoor setting, or in a shared vehicle.
    • Consider requiring staff to also wear eye protection in addition to a respirator if they are not fully vaccinated and are providing services to customers who are not wearing masks and/or in close contact with others.
    • See the Los Angeles County Health Officer Order page and the Cal/OSHA Emergency Temporary Standards page for more information about mask requirements. Please note that the directives in the LA County Health Officer Order must be followed when they are more stringent than the Cal/OSHA ETS.
* Some independent contractors are considered as employees under the State Labor Code. For more details, check the California Department of Industrial Relations’ Independent contractor versus employee webpage.
Screen customers
  • Post signage to remind customers that they should NOT enter if they have symptoms of COVID-19 or if they are under isolation or quarantine orders.
Reduce crowding indoors
Reduce crowding
  • Maintain your outdoor service area to enable greater occupancy outdoors.
  • Control access to self-service or waiting areas to prevent customers from congregating and avoid crowding.
Improve ventilation
  • Maintain your building’s HVAC system in good, working order.
  • Consider installing portable high-efficiency air cleaners, upgrading the building’s air filters to the highest efficiency possible, and making other modifications to increase the quantity of outside air and ventilation in all working areas.
  • When weather and working conditions allow, increase fresh outdoor air by opening windows and doors. Consider using fans to increase the effectiveness of open windows – position window fans to blow air outward, not inward.
  • Decrease occupancy in areas where outdoor ventilation cannot be increased.
  • Keep your background music volume low so that customers and employees do not have to talk loudly to be heard.
  • See State Interim guidance for Ventilation, Filtration, and Air Quality in Indoor Environments.
Support handwashing
Wash hands
  • Post signage so that customers who are entering your establishment are aware of your policies and the requirement to wear a face mask.
  • Whenever possible, use an appointment system to keep the number of people in your establishment steady and/or using an online waiting list that enables walk-in customers to wait their turn outside or in their cars instead of in your waiting area.


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  • Public Health has made reasonable efforts to provide accurate translation. However, no computerized translation is perfect and is not intended to replace traditional translation methods. If questions arise concerning the accuracy of the information, please refer to the English edition of the website, which is the official version.

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